If you were to do just one thing to increase your client retention and client referrals - this is it!
Doing great hair or skin treatments just isn't enough anymore to hold onto our hard earned clients! Our clients today want fantastic service - every single time they visit.
'Make Me Feel Important™' is an exciting new DVD training system that will inspire your team to give outstanding service - consistently. This beautiful visual 20 minute DVD is staff motivation on demand! Lifting the level of service in your salon, consistently, will mean more client referrals - and we all know referrals are still the best way to get new clients!
"What an amazing tool! This tool has now become a core part of our business. No Beauty Therapy Clinic or Hairdressing Salon should be with out it!"
Nicola Stoddart, Albany Beauty Therapy, Auckland, NZ
"This is invaluable for training and motivating staff. I can see our client retention improving by the day."
Tammie Doherty, Grace Hair Studio, Wellington, NZ
"I noticed after watching 'Make Me Feel Important' that the whole team seemed to work more as a team and the service level most definitely improved immediately. I think it gave them a better understanding of how our clients really feel."
Carol, Salon Owner, Auckland, NZ
The full training system includes:
- 20 minute DVD
- Trainers Guide
- Student workbook
- And a CD with printable worksheets and resources
Topics include:
- Deliver a great first impression
- Be really professional!
- The importance of conversation and communication
- Invite your client back!
- Be really professional!
- Understand why you are so important
- Deal with client complaints, and much more...
Click here to view the 3 minute preview now!
| Please note GST is only charged on purchases in New Zealand or Australia GST, if applicable, will be added once your shipping address is entered | |